Customer Care for Innovation Leaders
Offshore customer support service for high-growth companies.
What We Do
Help US-based companies build customer loyalty and retention through high-touch, low-cost offshore customer care.
Talent Sourcing, Onboarding and Retention
We leverage our on-the-ground team of experts in the Philippines to source the best English-speaking talent for your customer service needs. We handle the end-to-end HR process including payroll. You contract with a US-based LLC. For companies operating in the medical space, we have enhanced compliance measures to ensure our contractors remain HIPAA compliant.
Performance Management & Coaching
As your new contractors get started, we offer coaching and performance management templates to optimize output to ensure your new customer care agents are thinking like business owners, seeing every interaction as an opportunity to retain or acquire a customer.
Incentive Plan Advisory & Administration
The Philippines is one of the most competitive markets for offshore talent. The best talent demands an incentive plan that ensure they stay loyal and productive. We offer incentive plan advisory and administration that is turn-key. The results speak for themselves. We have one of the lowest attrition rates in the industry.
Who We Are
A New York City and Philippines-based team dedicated to finding and retaining the best offshore customer service talent in the business.
Builders
We use our background in talent development, process improvement and technology to help you scale your customer care operations cheaply, while retaining quality.
Advisors
Our all-in pricing based on contractor hours worked includes additional services like performance coaching and incentive plan design. We’re here with you every step of the way.
AI Enthusiasts
We love AI, even if it means we bill less. We encourage our clients and our contractors to utilize AI, where appropriate, to optimize their workflows and get more done, quicker.
If any of the above excites you, then you’re in the right place!